Most SA benefits are available in each product pool, as described in the table below. SA active for each qualifying product qualifies the customer for the benefits listed in the table below. Some benefits are granted on the basis of SA client expenses for a number of qualified products within a pool. To this end, „SA expenses” are not literally the actual dollars issued by the customer, but are similar to what the customer spent on SA coverage for these products in connection with its Select or Enterprise registration, Select Plus registration or open agreement (z.B. Purchases SA and the SA component of the purchases of L-SA). For customers under subscription programs, this is a reconciliation to the amount of dollars spent by the customer for licensing these products as part of their registration or agreement. Other benefits are membership of the SA; Membership in the SA for the corresponding product pool qualifies the customer for these benefits. The customer`s access and rights to the use of its SA benefits usually expire after the expiry of its protection, unless otherwise stated in the product entries. Benefits can change and can be discontinued at any time without notice. The availability of benefits varies depending on the program, region, completion options and language. Advanced hotfix support is an advantage for older versions of the software, which have gone from the general public to advanced support.
For customers who have signed a first or essential support contract, the annual cost of an extended support contract is waived. Customers are always responsible for individual fixing fees. A subscription to the enterprise agreement is also based on the EA and offers the possibility of paying licenses for establishments rather than acquiring them. This could bring tax benefits to clients. The price levels are the same as those of the normal EA. The EDOS program is ideal for large companies and government organizations with more than 5,000 users. As part of an EA, customers can subscribe to microsoft online services such as Microsoft Exchange Online, SharePoint Online and Lync Online. Services should not be licensed at the company level, but can be reserved for each user. The customer granted either the standard edition or the corporate edition of each service. The validity of the EDOS is three years and is related to an EA. Microsoft has an annual compliance review to make sure you meet your expected consumption.
If you don`t reach the consumer values, Microsoft will put you at the lowest level (only one level, regardless of consumption). If your purchases reach a higher level, Microsoft will recommend orders that place you above the next threshold at the higher level. Planning services can be made available to the customer by qualified Microsoft partners or Microsoft Consulting Services. The services provided under vouchers are provided as part of an agreement between the customer and the qualified supplier, who can consult the list of qualified suppliers: directory.partners.extranet.microsoft.com/psbproviders customer cannot install or use non-Microsoft software or technology that would subject Microsoft`s intellectual property to obligations beyond the obligations contained in these professional terms of service or the customer`s volume license agreement. While all qualified customers receive an unlimited number of 24×7 PRS incidents, the number of support contacts eligible for unlimited 24×7 PRS management varies depending on the size of SA`s expenses.