Apc Service Level Agreement

„We are pleased to launch our new service level timing partnership with Edge Networks. We are working with the edge team for a long and fruitful collaboration and we look forward to providing our customers with more value for technical support, repair services and foreign service with this one-source solution. The new service will be customized for each customer to ensure they achieve the required level of maintenance and performance – reducing the overall risk of deterioration or loss of timing services and the impact on the business that depends on them.¬†With a SERVER Room Environments USB maintenance plan, you`ll receive 24/7 assistance and an emergency call from an on-site energy technician to investigate the USS problem. We offer a 24/7 service and our technical support and engineering team is available at all times. UPS systems require annual inspections and service visits to check consumables such as batteries, fans and capacitors. A preventative up-and-purpose up maintenance visit allows our energy engineers to inspect the USB system and ensure that your business is protected from power outages. A typical maintenance visit includes visual monitoring of uninterrupted on-site power supplies and battery kits, UPS maintenance bypass devices, LV switching and network/telemonitoring control systems, as well as available protocols and firmware history. Thermal imaging technology can be used to identify „Hotspot” switching equipment and additional battery tests when needed. To access our UPS maintenance plans, please contact us and inform us of the manufacture and model and year of installation of the ASI installed by you.

If you have access to the service history, we can then make an assessment and indicate the price of a health inspection or UPS maintenance contract. If we can`t accept your UPS because of their age and/or availability, we may be able to offer a trade-in and upgrade to a more compact and energy-efficient system. For customers who wish to have a fixed response time as part of their UPS interview, we can offer a Diamond level service. For some sites, faster response times may be available up to 2 hours of time, depending on the distance between a UPS maintenance engineer`s location or service depots. For Room Environments servers, we are the leaders in performance protection services. Unlike most UPS maintenance and service companies, we offer more than one time frame and one payment method. Customers can pay their UPS maintenance contracts monthly, quarterly or annually with discounts for debit payments. Our flexible payment terms allow customers to spread the costs of their USB maintenance while maintaining the security that comes from knowing that their systems are protected by the Room Environments server team. The solutions are customized for each customer and offer businesses maintenance and performance requirements to meet specific network requirements. Benefits include guaranteed operating times and fixed deadlines for important timing services, as well as increased transparency on the performance and condition of time meters and the entire network. SERVICE . .

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